Free Shipping on Orders Over $60

      Shipping Policy

      Shipping Policy

      Last Updated: September 24, 2026

      Thank you for shopping at souyt.

      This Shipping Policy explains how we process, ship, and deliver orders placed through https://souyt.com. Our store is operated by Wuhan Mangguo Jinfu Digital Technology Co., Ltd.

      1. Order Processing

      Orders are generally processed within 1–5 business days after payment is confirmed. This allows time to verify order details and prepare your items for shipment.

      Business days exclude weekends and applicable public holidays. Processing time is separate from shipping time.

      Processing may take longer during holidays, promotional periods, or unexpected inventory disruptions. If a significant delay affects your order, we will contact you using the information provided at checkout.

      2. Shipping Destinations

      We ship to eligible destinations available at checkout. Availability may depend on the product, delivery address, carrier services, and fulfillment capabilities.

      If we cannot deliver to your address, we will contact you to discuss an appropriate solution, including cancellation and a refund where necessary.

      3. Estimated Delivery Times

      Unless a different estimate is displayed on the product page or at checkout, estimated shipping time is:

      7–20 business days after shipment.

      This is an estimate, not a guaranteed delivery date.

      Your total estimated delivery time includes:

      Order Processing Time + Shipping Time

      Please allow 1–5 business days for processing, followed by the applicable shipping period.

      Delivery times may vary due to customs processing, carrier delays, weather, holidays, or other transportation disruptions.

      4. Shipping Costs

      Shipping charges are displayed at checkout before you complete your purchase.

      Charges may depend on:

      • Delivery destination

      • Package dimensions and weight

      • Product type

      • Selected shipping method

      • Applicable promotions

      If free shipping is offered, its conditions will be displayed before purchase. Please review your order total and shipping charges at checkout.

      5. Order Confirmation

      After placing an order, you should receive a confirmation email at the address provided during checkout.

      An order confirmation means we have received your order; it does not mean the order has shipped.

      If you do not receive the email, check your spam or junk folder, then contact service@souyt.com if you need assistance.

      6. Shipping Confirmation and Tracking

      When tracking information is available, we will provide a shipping confirmation email containing your tracking number or tracking link.

      Tracking updates may take approximately 24–72 hours to appear in the carrier’s system.

      The availability and detail of tracking information may vary by carrier and destination.

      7. Multiple Packages

      Items from the same order may ship separately because of different fulfillment locations, product availability, or packaging requirements.

      For example, décor items of different sizes or fragile items may require separate packages.

      Packages may arrive on different dates. Where available, we will provide tracking information for each shipment. Splitting an order into multiple shipments will not, by itself, result in additional shipping charges beyond those agreed at checkout.

      8. Accurate Delivery Information

      Please provide a complete and accurate shipping address, including:

      • Recipient’s name

      • Street address

      • Apartment, suite, or unit number

      • City and state, province, or region

      • Postal or ZIP code

      • Country

      • Contact telephone number, where required

      If you notice an error, contact us immediately:

      Email: service@souyt.com
      Phone: +86 18671253333

      We will attempt to update your address before fulfillment begins. Changes cannot be guaranteed once an order has been processed or handed to the carrier.

      9. Incorrect or Incomplete Addresses

      An incorrect or incomplete address may result in delayed delivery, failed delivery, or the package being returned.

      Where permitted by applicable law, additional shipping costs caused by incorrect customer-provided information may be the customer’s responsibility.

      If the address error was caused by us, we will resolve the issue without charging you for that error.

      10. Customs, Duties, and Import Taxes

      International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

      If these charges are not collected at checkout, they may be assessed separately by customs authorities or the carrier.

      Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import duties and taxes.

      We do not control charges imposed independently by customs authorities. Customs procedures may also affect delivery times.

      11. Delivery Delays

      Delivery may be delayed by circumstances such as:

      • Carrier or transportation disruptions

      • Customs inspections

      • Severe weather

      • Public holidays

      • Unexpected shipping volume

      • Incorrect or incomplete delivery details

      If your order is overdue or tracking has not updated for an extended period, contact service@souyt.com with your order number.

      We will help investigate and provide available updates. Delivery delays do not remove any mandatory cancellation, refund, or other consumer rights.

      12. Lost Packages

      If you believe your package has been lost in transit, please provide:

      • Your order number

      • Your name

      • The email address used at checkout

      • Tracking information, if available

      We will investigate with the carrier or fulfillment provider.

      If a package is confirmed lost before successful delivery, we will arrange an appropriate solution, such as a replacement or refund, in accordance with applicable law.

      13. Packages Marked as Delivered

      If tracking shows “delivered” but you cannot find your package:

      • Check the delivery location and nearby secure areas.

      • Ask household members or other authorized recipients.

      • Check delivery notices and, where appropriate, with neighbors.

      • Contact the carrier for additional delivery details.

      If the package remains missing, email service@souyt.com. We will help review the delivery information and investigate the situation.

      14. Damaged, Defective, or Incorrect Items

      Please inspect your order after delivery.

      If a décor item arrives broken, damaged, defective, incorrect, or missing important components, contact us as soon as reasonably possible.

      Please include:

      • Your order number

      • A description of the issue

      • Clear photographs of the item, where possible

      • Photographs of the packaging and shipping label, where relevant

      Keep the packaging while we review the issue, if it is safe to do so. Avoid using damaged electrical items or unnecessarily handling broken glass, ceramic, or sharp pieces.

      After reviewing the issue, we will arrange an appropriate solution, such as a replacement, refund, or return. If a return is required for a confirmed damaged, defective, or incorrect item, we will cover reasonable return shipping costs through an arrangement confirmed with our customer service team.

      Please see our Return Policy for additional details.

      15. Refused or Undeliverable Packages

      Packages may be returned because of refusal, an incomplete address, failure to collect the shipment, access restrictions, or unsuccessful delivery attempts.

      If this happens, contact us to discuss reshipment or an applicable refund.

      Where permitted by law, reasonable shipping or return costs may apply if the delivery failure was not caused by us. We will explain any proposed charges or deductions.

      If you refuse delivery because the package is visibly damaged or there is another issue attributable to us, please notify customer service so we can help resolve it.

      Refusing delivery does not automatically constitute a cancellation or return request.

      16. Order Cancellations and Changes

      If you need to cancel or change an order, contact service@souyt.com as soon as possible.

      We will attempt to accommodate requests before processing or shipment. Once fulfillment has begun, we may be unable to change the address, shipping method, or order contents, or cancel the shipment.

      If your order has already shipped, you may request an eligible return after delivery under our Return Policy.

      Our standard return request period is 30 days after delivery, without limiting mandatory consumer rights.

      17. Product Availability

      Products are subject to availability. If an item becomes unavailable after you place an order, we will contact you regarding the available options.

      If we cannot fulfill the item, we will cancel it and arrange an applicable refund. We will not substitute a materially different product without your agreement.

      18. Refunds for Shipping Issues

      Approved refunds for confirmed lost shipments, unavailable products, or other qualifying shipping issues will generally be issued to the original payment method.

      We aim to process refunds within 5–10 business days after approval, unless applicable law requires an earlier refund.

      Your bank or payment provider may require additional time to display the funds in your account.

      19. Consumer Rights

      Nothing in this Shipping Policy limits or excludes mandatory consumer rights.

      Where applicable law provides additional protections, cancellation rights, refund requirements, or other remedies, those requirements take precedence over this policy.

      20. Changes to This Policy

      We may update this policy to reflect changes in shipping arrangements, fulfillment practices, or applicable requirements.

      The “Last Updated” date will reflect the latest revision. Changes will not retroactively reduce the rights applicable to an order already placed.

      21. Contact Us

      For shipping, tracking, or delivery assistance, please contact:

      Store Name: souyt
      Website: https://souyt.com
      Company Name : Wuhan Mangguo Jinfu Digital Technology Co., Ltd.
      Unified Social Credit Code: 91420103MAC2HA4P04
      Email: service@souyt.com
      Phone: +86 18671253333

      Please include your order number and the email address used at checkout so we can locate your order.