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      Return Policy

      Return Policy

      Last Updated: September 24, 2026

      Thank you for shopping at souyt. This policy explains how to request a return or refund for purchases made through https://souyt.com, operated by Wuhan Mangguo Jinfu Digital Technology Co., Ltd.

      1. Return Period

      You may request a return within 30 days after your order is delivered.

      Please contact us within this period to begin the return process. Requests received after 30 days may not be accepted unless required by applicable law.

      This period does not limit any mandatory rights relating to defective, damaged, or misdescribed products.

      2. Return Eligibility

      To qualify for a return, your item should:

      • Be unused or handled only as reasonably necessary for inspection

      • Be in the condition in which you received it

      • Include the original packaging, accessories, instructions, and other supplied components where applicable

      • Be accompanied by your order number or proof of purchase

      Opening the packaging and reasonably inspecting an item will not automatically make it ineligible for return.

      For home décor products, please include any supplied bases, mounting hardware, cables, adapters, or other accessories. Items damaged through misuse, improper installation, unauthorized modification, or handling beyond reasonable inspection may not qualify for a full refund, subject to applicable law.

      3. How to Request a Return

      Contact our customer service team before sending an item back:

      Email: service@souyt.com
      Phone: +86 18671253333

      Please provide:

      • Your order number

      • Your name and the email address used at checkout

      • The item you wish to return

      • The reason for your return

      • Photographs or other relevant information if the item is damaged, defective, incomplete, or incorrect

      We will review your request and provide return instructions, including the appropriate return address.

      Please contact us before shipping your return, as the correct destination may depend on the item and fulfillment arrangement.

      4. Damaged, Defective, or Incorrect Items

      Please inspect your order after delivery. If an item arrives broken, damaged, defective, incorrect, or missing important components, contact service@souyt.com as soon as reasonably possible.

      Include your order number, a description of the issue, and photographs of the item and packaging where possible. Retain the packaging while we review the issue, if it is safe to do so.

      Do not use damaged electrical décor or handle broken glass, ceramic, or other sharp pieces unnecessarily.

      After reviewing the issue, we will arrange an appropriate solution, which may include a replacement, refund, or return at our expense, in accordance with applicable law.

      Where a return is required because an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs through an arrangement confirmed with our customer service team.

      5. Change-of-Mind Returns

      If an eligible item does not suit your space, you ordered the wrong product, or you no longer want it, you may request a return within 30 days after delivery.

      Customers are generally responsible for return shipping costs for change-of-mind returns, unless applicable law requires otherwise.

      Please review product dimensions, materials, colors, and specifications before ordering to help ensure the item suits your needs.

      6. Packing Your Return

      Please package returned items securely, especially fragile products such as figurines, glass decorations, and decorative lighting.

      Use the original protective packaging where available, or suitable packaging that provides comparable protection. Include all supplied accessories and components.

      We recommend using a trackable shipping service and keeping your shipping receipt until the return is resolved. If a return is lost or damaged in transit, contact us so we can review the circumstances and any available carrier information. Responsibility will be determined in accordance with applicable law.

      7. Items That May Not Qualify for Return

      Where permitted by applicable law, change-of-mind returns may be unavailable for:

      • Personalized or customized décor

      • Products made specifically to your specifications

      • Gift cards, if offered

      • Products clearly identified as final sale or non-returnable before purchase

      Damage caused by misuse, improper installation, modification, or unauthorized repair may affect return eligibility or the refund amount.

      These limitations do not remove your rights concerning products that arrive damaged, defective, incorrect, or materially different from their description.

      8. Return Shipping Costs

      Change-of-mind returns: Customers generally pay return shipping costs.

      Damaged, defective, or incorrect items: We cover reasonable return shipping costs when a return is required.

      Please confirm the shipping method and any reimbursement arrangement with us before sending the item.

      9. Inspection of Returned Items

      After receiving your return, we will inspect it to confirm its condition and included components.

      We will notify you of the outcome and explain any proposed deduction or reason for declining a return, subject to applicable law.

      Reasonable inspection of a product will not, by itself, prevent an eligible return.

      10. Refunds

      Approved refunds will generally be issued to the original payment method.

      Once the returned item has been received and approved, we aim to process your refund within 5–10 business days, unless applicable law requires an earlier refund.

      If we approve a refund without requiring a return, this processing period begins when the refund is approved.

      Your bank, card issuer, or payment provider may need additional time to display the funds in your account.

      11. Original Shipping Charges

      For change-of-mind returns, original shipping charges are generally non-refundable unless applicable law requires otherwise.

      For returns caused by our error or a confirmed damaged, defective, or incorrect item, we will refund applicable original shipping charges where appropriate and as required by law.

      12. Partial Refunds

      Where permitted by applicable law, a refund may be reduced if an item is returned:

      • With missing accessories or components

      • With damage caused after delivery by customer handling

      • With signs of use beyond what was reasonably necessary to inspect it

      Any reduction will reflect the circumstances and will be explained to you.

      We will not deduct an amount for reasonable inspection where such handling is protected by applicable law.

      13. Exchanges

      Direct exchanges may not be available for every product.

      If you receive a damaged, defective, or incorrect item, contact us to discuss the available solutions.

      For other eligible returns, you may return the original item for a refund and place a separate order for the product you prefer.

      14. Order Cancellations

      To request cancellation, email service@souyt.com as soon as possible with your order number.

      We will attempt to cancel the order before processing or shipment. Once fulfillment has begun, cancellation may no longer be possible.

      If the order cannot be canceled, you may request an eligible return after delivery.

      15. Refused or Undeliverable Packages

      If an order is returned because of an incorrect address, refusal of delivery, failure to collect the package, or another delivery issue, we will review the circumstances and contact you regarding the available options.

      Where permitted by law, reasonable shipping or return costs may be deducted from a refund if the delivery issue was not caused by us. Any applicable deduction will be explained.

      Refusing delivery does not automatically constitute a cancellation or return request. Please contact customer service so we can assist you.

      16. Lost Packages

      If your order appears to be lost in transit, contact service@souyt.com with your order number and tracking information.

      We will investigate with the carrier or fulfillment provider. If the package is confirmed lost before delivery, we will arrange an appropriate solution, such as a replacement or refund.

      17. Consumer Rights

      Nothing in this policy limits or excludes mandatory consumer rights.

      If applicable law provides additional cancellation rights, longer protection periods, earlier refund deadlines, or other mandatory remedies, those requirements take precedence over this policy.

      18. Contact Us

      Store Name: souyt
      Website: https://souyt.com
      Company Name : Wuhan Mangguo Jinfu Digital Technology Co., Ltd.
      Unified Social Credit Code: 91420103MAC2HA4P04
      Email: service@souyt.com
      Phone: +86 18671253333

      Return Address:
      Recipient: Sheng Zhangqi
      Phone: +86 18671253333
      Room 19, Unit 1, 3rd Floor, Building A, No. 17 Jiangxing Road, Jianghan Economic Development Zone, Jianghan District, Wuhan, Hubei, China.

      Please contact customer service before sending your return to confirm the appropriate destination and shipping instructions.